FAQ

Order

• We have discount on our new products . 
• You may order this piece as pictures，or customize it to your specifications.Production time varies .
• If you request a cutom order，we will also be in touch via the email to discuss your design with you.Once you complete your order，you will receive an email with the timeline，but it doesn't include shipping time.
• Packaged in a beautifully designed gift box ready for gifting.

Payment

• PayPal
• Shopify Payments

Delivery

• Free shipping . Available on orders over $50 shipped 
• Shipped from Toronto，Canada or China，Beijing 
• The finished work 10-15 days , If the customized  is calculated separately.

• Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. 

Returns & Refund

• Customized products do not support returns.
• Others you can exchange within 14 days of purchase.